Outage in Cybersource
Visa Platform Connect (VPC) and Elavon Gateways service disruption
Resolved Minor
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Outage Details
Components affected
Cybersource Visa Platform Connect (VPC) GatewaysLatest Updates ( sorted recent to last )
The issue affecting VPC and Elavon has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 07:02 GMT on 09 March 2025
Reported End Time: 09:25 GMT on 09 March 2025
Impact: Customers are now able to use VPC and Elavon as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20177215
The issue affecting VPC and Elavon Payworks is mitigated. We are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use VPC and Elavon as normal.
Reported Start Time: 07:02 GMT on 09 March 2025
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20177215
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC) and Elavon Payworks Gateway.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Mastercard via VPC and Elavon.
Reported Start Time: 07:02 GMT on 09 March 2025
Next Update: When status change or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20177215
Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with Mastercard via VPC.
Reported Start Time: 07:02 GMT on 09 March 2025
Next Update: When status change or new information is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC20177215
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