Visa Platform Connect (VPC) and Elavon Gateways service disruption

The issue affecting VPC and Elavon has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 07:02 GMT on 09 March 2025
Reported End Time: 09:25 GMT on 09 March 2025

Impact: Customers are now able to use VPC and Elavon as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20177215

The issue affecting VPC and Elavon Payworks is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use VPC and Elavon as normal.

Reported Start Time: 07:02 GMT on 09 March 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20177215

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC) and Elavon Payworks Gateway.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with Mastercard via VPC and Elavon.

Reported Start Time: 07:02 GMT on 09 March 2025

Next Update: When status change or new information is available

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20177215

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with Mastercard via VPC.

Reported Start Time: 07:02 GMT on 09 March 2025

Next Update: When status change or new information is available

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC20177215