API Service Disruption

The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT

Impact: Customers are now able to use the REST API Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22349750

We have identified the issue affecting some API services and mitigated the partial service disruption. We continue to work towards resolution and appreciate your patience.

Impact: Users may have experienced issues with REST API.

Reported Start Time: 10 October 2025, 12:17 GMT

Mitigated Time: 10 October 2025, 12:56 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22349750

Cybersource has mitigated a partial API service disruption. We are investigating the cause and working urgently to resolve the issue.

We regret any inconvenience this may cause for our affected clients. We will provide regular updates until the issue is mitigated.

Reported Start Time: 10 October 2025, 12:17 GMT
Reported End Time: 10 October 2025, 12:56 GMT

Impact: Impact analysis is ongoing

Next Update: Within 60 minutes

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #: INC22349750