Visa Platform Connect Disruption

The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and customers are now able to use VPC as normal.

Reported Start Time: 01 October 2025, 08:35 GMT
Reported End Time: 08 October 2025, 09:48 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22310734 (EPS-34357)

We have identified the issue affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions, and we appreciate your patience as we work urgently to implement a mitigation.

Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard. Customers may experience funding settlement issues.

Reported Start Time:08 October 2025, 07:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource/Visa Acceptance Solutions Support & Knowledge Base

Incident #:INC22310734 (EPS-34357)

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC) for NON-credit authorization refund transactions.

We are investigating the cause and working urgently to resolve the issue.

Impact: VPC clients may experience issues with Refund/Batching via VPC connected through Mastercard.

Reported Start Time: 08 October 2025, 07:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-34357

Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC).

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with Settlement/Batching via VPC connected through Mastercard.

Reported Start Time: 08 October 2025, 07:55 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:EPS-34357