Mastercard Clearing Issue

The issue affecting Mastercard settlements has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT

Impact: The issue impacting Mastercard settlements has been resolved.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22380528

The issue affecting Mastercard settlements is now mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue impacting Mastercard settlements has been mitigated.

Reported Start Time: 1 October 2025 07:00 GMT
Reported End Time: 13 October 2025 16:05 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22380528

Cybersource is aware of an issue that is currently affecting Mastercard settlements.

We are investigating the cause and working urgently to resolve the issue.

Impact: Acquirers may experience clearing rejection by Mastercard for Mastercard transactions.

Reported Start Time: 1 October 2025 07:00 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22380528