Transaction Processing Disruption for Concardis_Payworks

The issue affecting Transaction processing for Concardis Payworks has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 16:38 GMT on 11 March 2025
Reported End Time: 17:24 GMT on 11 March 2025

Impact: Customers are now able to use the Concaris Paywork services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: tbd

Transaction processing has returned to normal. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks)services as expected.

Reported Start Time:16:40 GMT 11 March 2025
Reported End Time: 17:24GMT 11 March 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Cybersource is aware of an issue that is currently affecting Transaction processing for Concardis Payworks. We are investigating the cause and working urgently to resolve the issue.

Impact: Users may be experiencing issues when trying to use Concardis Payworks. This may limit the ability to process card present transactions at point of sale or via API services.

Reported Start Time: 16:40 GMT on 11 March 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers.

We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center