Outage in Daily

Elevated error rates for SIP/PSTN

Resolved Minor
April 17, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating elevated error rates from SignalWire when provisioning SIP/PSTN resources. If you're creating rooms with dial-in or dial-out enabled and it isn't absolutely necessary, you can remove those params from your room creation request to successfully create rooms.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/17/2025 08:36PM

This incident has been resolved.

MONITORING 6 months ago - at 04/17/2025 08:11PM

It appears that SignalWire rolled back the change, and the errors have stopped. We are monitoring for any further issues.

IDENTIFIED 6 months ago - at 04/17/2025 07:57PM

SignalWire has confirmed that they made an unannounced change that's causing the problem, and they're working to revert it. We're also working on a quick production update to work around the issue if they can't revert quickly enough.

INVESTIGATING 6 months ago - at 04/17/2025 07:33PM

We're investigating elevated error rates from SignalWire when provisioning SIP/PSTN resources. If you're creating rooms with dial-in or dial-out enabled and it isn't absolutely necessary, you can remove those params from your room creation request to successfully create rooms.

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