Outage in DALENYS

INCIDENT PROCESSING | Perturbations 3DS / 3D Secure disruption

Resolved Major
November 05, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

FR Nous avons identifié un taux anormalement élevé d'échecs sur les transactions 3DS. L'incident est en cours d'analyse. EN We have identified a high fail rate on 3DS transactions. An investigation is in progress.
Components affected
DALENYS API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 02:12PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/05/2024 11:40AM

TSR-779
- Début / Start : 05/11/2024 11h55 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : Externe
- Priorité / Priority : P1

FR
Le traffic 3DS CB a été impacté par un incident externe à notre plateforme.
L'incident est maintenant résolu et le service est rétabli.

EN
The 3DS CB network was impacted by an external issue.
Incident is now resolved and service restored.

IDENTIFIED about 2 months ago - at 11/05/2024 11:29AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 11/05/2024 11:25AM

TSR-779
- Début / Start : 05/11/2024 11h55 CET
- Fin / End : En cours / Ongoing
- Catégorie / Category : Authentification 3DS / 3DS authentication
- Responsabilité / Responsibility : A confirmer / To be confirmed
- Priorité / Priority : P1

FR
Nous avons identifié un taux anormalement élevé d'échecs sur les Authentifications 3DS. Les transactions tombent en 5005.
Nous travaillons à rétablir le service dès que possible.


EN
We have identified a high fail rate on 3DS authentications (error code 5005).
We are working to restore the service as quickly as possible.

INVESTIGATING about 2 months ago - at 11/05/2024 11:10AM

FR
Nous avons identifié un taux anormalement élevé d'échecs sur les transactions 3DS.
L'incident est en cours d'analyse.

EN
We have identified a high fail rate on 3DS transactions.
An investigation is in progress.

Latest DALENYS outages

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions - 8 days ago
INCIDENT COCKPIT| Affichage transaction indisponible / Transactions display unavailable - 13 days ago
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INCIDENT COCKPIT| Affichage transaction partiellement indisponible / Transactions display partially unavailable - 16 days ago
INCIDENT COCKPIT| Affichage transaction indisponible / Transactions display unavailable - 18 days ago

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