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Outage in Dashlane

Incident - Some admins unable to create sharing groups or add members to existing groups

Resolved Minor
May 10, 2022 - Started almost 4 years ago - Lasted about 22 hours

Incident Report

Some admins may be unable to create new sharing groups from the Admin console or to add new members to existing sharing groups.

Our team is working to identify the root cause and implement a solution.

We will provide an update shortly.

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Latest Updates ( sorted recent to last )
almost 4 years ago - at 05/10/2022 10:20AM

Some admins may be unable to create new sharing groups from the Admin console or to add new members to existing sharing groups.

Our team is working to identify the root cause and implement a solution.

We will provide an update shortly.

almost 4 years ago - at 05/11/2022 08:37AM

We have now identified the root cause of this issue and will provide another update as soon as the fix is deployed.

In the meantime, note that accessing the Admin Console from our extension on Firefox should allow you to create groups or add members to your groups.

Thank you for your patience!

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