Outage in Dashlane

Degraded performance on sync operations

Resolved Minor
April 24, 2023 - Started over 2 years ago - Lasted 23 days

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Outage Details

We're currently experiencing issues with syncing account data. The Team is investigating and working on a fix for this issue. Thank you for your patience and we apologize for the inconvenience.
Components affected
Dashlane Sync
Latest Updates ( sorted recent to last )
over 2 years ago - at 04/24/2023 04:34PM

We're currently experiencing issues with syncing account data. The Team is investigating and working on a fix for this issue. Thank you for your patience and we apologize for the inconvenience.

over 2 years ago - at 04/26/2023 11:43AM

This issue has now been identified and this behavior will be fixed in the next version of the extension (6.2317.0) which will reach all customers by the end of this week. Thank you again for your patience.

over 2 years ago - at 05/08/2023 03:55PM

The fix for this issue was released with the latest version of the extension (6.2318.4) which has been fully deployed for Chrome and Edge and will soon be deployed for Firefox. Thank you again for your patience.

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Firefox extension is unavailable for new users. Existing users should not be affected - 3 months ago
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email.dashlane.com page is unavailable - 5 months ago
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