Outage in Dashlane

SSO users prompted for Master Password

Resolved Minor
September 07, 2023 - Started about 2 years ago - Lasted 11 days

Incident Report

Some SSO users see a Master Password prompt during login when they shouldn't. Our team is currently working on a fix.

As a workaround, right-click extension > options > select Fallback to the legacy login flow'. You'll be able to login after reloading the extension.

Thanks for your patience and understanding.
Components affected
Dashlane Single sign-on (SSO)

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Latest Updates ( sorted recent to last )
about 2 years ago - at 09/07/2023 03:07PM

Some SSO users see a Master Password prompt during login when they shouldn't. Our team is currently working on a fix.

As a workaround, right-click extension > options > select Fallback to the legacy login flow'. You'll be able to login after reloading the extension.

Thanks for your patience and understanding.

about 2 years ago - at 09/13/2023 10:09AM

We deployed an update in Chrome extension version 6.2337 to fix this issue and are now monitoring our systems. If the update is not available to you, please reinstall the extension.

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