Outage in Dashlane
SSO users prompted for Master Password
Resolved Minor
September 07, 2023 - Started over 2 years ago
- Lasted 11 days
Incident Report
Some SSO users see a Master Password prompt during login when they shouldn't. Our team is currently working on a fix.
As a workaround, right-click extension > options > select Fallback to the legacy login flow'. You'll be able to login after reloading the extension.
Thanks for your patience and understanding.
As a workaround, right-click extension > options > select Fallback to the legacy login flow'. You'll be able to login after reloading the extension.
Thanks for your patience and understanding.
Components affected
Dashlane Single sign-on (SSO)Need to monitor Dashlane outages?
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Latest Updates ( sorted recent to last )
over 2 years ago - at 09/07/2023 03:07PM
Some SSO users see a Master Password prompt during login when they shouldn't. Our team is currently working on a fix.
As a workaround, right-click extension > options > select Fallback to the legacy login flow'. You'll be able to login after reloading the extension.
Thanks for your patience and understanding.
over 2 years ago - at 09/13/2023 10:09AM
We deployed an update in Chrome extension version 6.2337 to fix this issue and are now monitoring our systems. If the update is not available to you, please reinstall the extension.
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