Outage in Dashlane
Some difficulties logging into the browser Dashlane extension
Resolved Major
November 06, 2023 - Started almost 2 years ago
- Lasted 9 days
Incident Report
Some customers have reported difficulties logging into the browser Dashlane extension.
As a workaround, you can turn on the "Fallback on the legacy login flow", which will allow you to log in again.
To do so, right-click over the Dashlane extension (the small D) in your browser toolbar, select Extension Options, toggle the Fallback on the legacy login flow, and lastly reload the extension or close and open your browser.
Our Engineering team is working on a permanent fix.
Thank you for your patience.
As a workaround, you can turn on the "Fallback on the legacy login flow", which will allow you to log in again.
To do so, right-click over the Dashlane extension (the small D) in your browser toolbar, select Extension Options, toggle the Fallback on the legacy login flow, and lastly reload the extension or close and open your browser.
Our Engineering team is working on a permanent fix.
Thank you for your patience.
Components affected
Dashlane Edge extensionNeed to monitor Dashlane outages?
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Latest Updates ( sorted recent to last )
almost 2 years ago - at 11/06/2023 03:12PM
Some customers have reported difficulties logging into the browser Dashlane extension.
As a workaround, you can turn on the "Fallback on the legacy login flow", which will allow you to log in again.
To do so, right-click over the Dashlane extension (the small D) in your browser toolbar, select Extension Options, toggle the Fallback on the legacy login flow, and lastly reload the extension or close and open your browser.
Our Engineering team is working on a permanent fix.
Thank you for your patience.
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