Outage in Dashlane

Some difficulties logging into the browser Dashlane extension

Resolved Major
November 06, 2023 - Started almost 2 years ago - Lasted 9 days

Incident Report

Some customers have reported difficulties logging into the browser Dashlane extension.

As a workaround, you can turn on the "Fallback on the legacy login flow", which will allow you to log in again.
To do so, right-click over the Dashlane extension (the small D) in your browser toolbar, select Extension Options, toggle the Fallback on the legacy login flow, and lastly reload the extension or close and open your browser.

Our Engineering team is working on a permanent fix.
Thank you for your patience.
Components affected
Dashlane Edge extension

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Latest Updates ( sorted recent to last )
almost 2 years ago - at 11/06/2023 03:12PM

Some customers have reported difficulties logging into the browser Dashlane extension.

As a workaround, you can turn on the "Fallback on the legacy login flow", which will allow you to log in again.
To do so, right-click over the Dashlane extension (the small D) in your browser toolbar, select Extension Options, toggle the Fallback on the legacy login flow, and lastly reload the extension or close and open your browser.

Our Engineering team is working on a permanent fix.
Thank you for your patience.

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