Outage in Dashlane

Users with 2FA turned on, are unable to log in from the Android app

Resolved Major

December 19, 2023 - Started about 2 years ago - Lasted about 21 hours

Incident Report

An issue was identified with the latest Dashlane version 6.2349.3 for Android. Customers with 2FA turned on their Dashlane account are not able to log in.
The Team is investigating and working on a fix. Thank you for your patience, and we apologize for the inconvenience.

Components affected

Dashlane Two-factor authentication (2FA) Dashlane Android application

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Latest Updates ( sorted recent to last )

about 2 years ago - at 12/19/2023 11:46PM

about 2 years ago - at 12/20/2023 11:00AM

A fix was released for this issue with Version 6.2349.5. We'll be monitoring the results. Thanks for your patience and understanding.

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