Outage in Dashlane

Payment tab display issue for some web app users

Resolved Minor
January 30, 2024 - Started over 1 year ago - Lasted 6 days

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Outage Details

For some customers, there is a display issue using the web app (https://app.dashlane.com/login) where it shows no payment methods have been saved to their Vault. In the meantime, customers can still search for these items on the web app and see them on mobile apps. Thank you for your patience.
Components affected
Dashlane Web app
Latest Updates ( sorted recent to last )
over 1 year ago - at 01/30/2024 01:43PM

For some customers, there is a display issue using the web app (https://app.dashlane.com/login) where it shows no payment methods have been saved to their Vault. In the meantime, customers can still search for these items on the web app and see them on mobile apps. Thank you for your patience.

over 1 year ago - at 01/30/2024 06:13PM

The display issue with the Payment Methods not being shown in the web app has been identified and a fix will be included in the next version of the extension, 6.2405.3, which is planned to be released this week. We will provide another update once it is available to all.

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