Outage in Dashlane

Account creation not working for customers signing up for our Business trial or purchasing a professional plan

Resolved Minor
May 16, 2025 - Started 7 months ago - Lasted about 2 hours

Incident Report

Dashlane is investigating a disruption to our account creation services, impacting certain customers on our website who try to create an account after purchasing a professional plan or signing up for our business trial. Restoration is our top priority, and we will provide updates on the situation as appropriate. We thank our customers and partners for their patience during the resolution of this issue.
Components affected
Dashlane Account Creation

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Latest Updates ( sorted recent to last )
7 months ago - at 05/16/2025 03:02PM

Dashlane is investigating a disruption to our account creation services, impacting certain customers on our website who try to create an account after purchasing a professional plan or signing up for our business trial. Restoration is our top priority, and we will provide updates on the situation as appropriate. We thank our customers and partners for their patience during the resolution of this issue.

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