Outage in Dashlane
Account recreation not working for B2B customers
Resolved Minor
May 29, 2025 - Started 8 months ago
- Lasted about 5 hours
Incident Report
Dashlane is currently investigating a disruption to our account creation services. This issue impacts B2B customers who attempt to recreate their account after resetting their Master Password via the Web App, admins trying to revoke these members from their plan, and users attempting to reset their passwords. Restoration is our top priority, and we will provide updates on the situation as appropriate. We thank our customers and partners for their patience during the resolution of this issue.
Components affected
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Latest Updates ( sorted recent to last )
8 months ago - at 05/29/2025 01:07PM
Dashlane is currently investigating a disruption to our account creation services. This issue impacts B2B customers who attempt to recreate their account after resetting their Master Password via the Web App, admins trying to revoke these members from their plan, and users attempting to reset their passwords. Restoration is our top priority, and we will provide updates on the situation as appropriate. We thank our customers and partners for their patience during the resolution of this issue.
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