Outage in DAT Freight & Analytics

Keypoint

Major
September 06, 2025 - Started 3 days ago
Official incident page

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Outage Details

We are currently performing emergency maintenance on our Keypoint services. As a result, some systems may be unavailable or slower than normal. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time
Latest Updates ( sorted recent to last )
INVESTIGATING about 12 hours ago - at 09/08/2025 03:14PM

The application is currently operational. However, some users may experience intermittent login issues and may need to retry. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time.

INVESTIGATING 1 day ago - at 09/07/2025 07:07PM

Some customers are unable to log into Keypoint. We continuing to investigate, monitor, and implement additional corrective actions to mitigate the situation. If you are unable to login, please try again.

INVESTIGATING 2 days ago - at 09/07/2025 01:30AM

Some customers are unable to log into Keypoint. Our technical team is aware of the issue and actively working to restore services. If you are unable to login, please try again.

INVESTIGATING 2 days ago - at 09/06/2025 08:34PM

The system will be undergoing maintenance at 2:00pm PST. The estimated down time is 90 minutes.

INVESTIGATING 2 days ago - at 09/06/2025 04:44PM

The implemented fix did not resolve the issue and teams will continue their investigation.

MONITORING 3 days ago - at 09/06/2025 01:56PM

The issue has been identified and mitigated. Access has been restored and services are currently operating normally.

Our team will continue to monitor the system closely to ensure continued stability.

Thank you for your patience while we worked to resolve this.

INVESTIGATING 3 days ago - at 09/06/2025 03:06AM

The implemented fix did not resolve the issue and teams will continue their investigation.

MONITORING 3 days ago - at 09/05/2025 11:40PM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 09/05/2025 11:40PM

A fix has been implemented. We are currently monitoring this incident.

INVESTIGATING 3 days ago - at 09/05/2025 09:48PM

We are currently performing emergency maintenance on our Keypoint services. As a result, some systems may be unavailable or slower than normal. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time

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