Outage in DataRobot
Customers Experiencing Errors with New Custom Model Creation.
Resolved MinorIncident Report
Summary AI Generated
DataRobot experienced a service interruption in the US SAAS environment that prevented users from creating new custom models, uploading data, and using custom applications, while existing model predictions continued to work normally. The incident affected AutoML, API, AI Catalog and Data Ingest components for 1.2 hours. Engineering applied a fix that resolved the issue and restored all affected services to operational status.
We are experiencing a service interruption with Custom Models functionality in US SAAS environment. Predictions to existing deployments are working fine, but users cannot create new custom models. Engineering is investigating the issue and will provide updates as we make further progress.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/26/2026 06:18AM
Custom Models, Custom Applications & Data upload services are back to Operational state in US SAAS Environment. Issue is Resolved.
MONITORING
1 day ago - at 05/26/2026 06:04AM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 05/26/2026 06:01AM
Engineering has applied a fix in the US SAAS environment which resolved the issue. At the time of issue, some users might have experienced issues with Custom Apps, Data upload and custom model creation. The issue is contained.
INVESTIGATING
1 day ago - at 05/26/2026 05:09AM
We are experiencing a service interruption with Custom Models functionality in US SAAS environment. Predictions to existing deployments are working fine, but users cannot create new custom models. Engineering is investigating the issue and will provide updates as we make further progress.
Latest DataRobot outages
Delay in processing actual messages - about 2 months ago
Elevated Errors on Managed AI Cloud - about 2 months ago
Degraded Performance on DataRobot MTS due to Quay outage - about 2 months ago
Performance Degradation on Managed AI Cloud - 2 months ago
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