Outage in Datto

Datto Portal - Issues accessing Kaseya Store from Datto Partner Portal

Resolved Minor

April 20, 2023 - Started almost 3 years ago - Lasted about 2 months
Official incident page

Incident Report

We are investigating an issue affecting a small percentage of Kaseya customers that may result in a '500 HTTP Error' when attempting to access the Kaseya Store / Billing Portal from the Datto Partner Portal. The Kaseya Store / Billing Portal is accessible by: Using a KaseyaOne account, you can access the Kaseya Store / Billing Portal from KaseyaOne to make store purchases; view/download invoices, pay bills and update payment methods. If you don't have a KaseyaOne account, we can create your account and you will be able to access Kaseya Store / Billing Portal to make store purchases; view/download invoices, pay bills and update payment methods. Updates will be posted on status.datto.com as we continue to work towards resolving this error condition.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/09/2023 05:56PM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 04/27/2023 03:15PM

The problem has been identified. Support has been provided further workarounds to assist with a resolution. Please submit a support case if you are experiencing this issue and our team will be able to assist.

INVESTIGATING almost 3 years ago - at 04/20/2023 02:03PM

We are investigating an issue affecting a small percentage of Kaseya customers that may result in a '500 HTTP Error' when attempting to access the Kaseya Store / Billing Portal from the Datto Partner Portal.

The Kaseya Store / Billing Portal is accessible by:

Using a KaseyaOne account, you can access the Kaseya Store / Billing Portal from KaseyaOne to make store purchases; view/download invoices, pay bills and update payment methods.

If you don't have a KaseyaOne account, we can create your account and you will be able to access Kaseya Store / Billing Portal to make store purchases; view/download invoices, pay bills and update payment methods.

Updates will be posted on status.datto.com as we continue to work towards resolving this error condition.

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