Outage in Datto

QuickBooks WebConnector - Certificate Revoked

Resolved Minor
August 23, 2023 - Started over 1 year ago - Lasted 5 days
Official incident page

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Outage Details

Autotask is aware that Intuit is notifying partners of an active service degradation involving QuickBooks WebConnector due to a revoked certificate from their certificate provider. At this time, Intuit is not providing an ETA on when this issue will be resolved. Intuit has provided the following resources for partners to stay updated, and possibly repair their installation of QuickBooks WebConnector: QuickBooks Status Page (intuit.com) https://status.quickbooks.intuit.com/ How to fix the error QuickBooks - Application with Revoked Certificate (intuit.com) https://quickbooks.intuit.com/learn-support/en-us/help-article/web-integration/fix-error-quickbooks-application-revoked/L6Y849bKg_US_en_US Please refer all questions regarding this service degradation with the QuickBooks WebConnector to QuickBooks Support: 1-800-446-8848
Components affected
Datto America West Datto America West 2 Datto Limited Release Datto America East 2 Datto America East
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/28/2023 01:08PM

On Friday August 25th, QuickBooks resolved the issue with certificate errors while syncing applications with QuickBooks Desktop.
Details on the resolution can be found in their help article at intuit.me/cert.

MONITORING over 1 year ago - at 08/23/2023 06:23PM

Autotask is aware that Intuit is notifying partners of an active service degradation involving QuickBooks WebConnector due to a revoked certificate from their certificate provider. At this time, Intuit is not providing an ETA on when this issue will be resolved.

Intuit has provided the following resources for partners to stay updated, and possibly repair their installation of QuickBooks WebConnector:

QuickBooks Status Page (intuit.com)
https://status.quickbooks.intuit.com/

How to fix the error QuickBooks - Application with Revoked Certificate (intuit.com)
https://quickbooks.intuit.com/learn-support/en-us/help-article/web-integration/fix-error-quickbooks-application-revoked/L6Y849bKg_US_en_US

Please refer all questions regarding this service degradation with the QuickBooks WebConnector to QuickBooks Support: 1-800-446-8848

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