Outage in Datto

Datto RMM - Merlot (EU2) - Internal Server Error when navigating the Web Application

Resolved Major
October 06, 2025 - Started about 22 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of a problem where internal server errors may be received by users when navigating the Web Application for Datto RMM on the Merlot platform. The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 10/06/2025 01:47PM

This incident has been resolved.

MONITORING about 21 hours ago - at 10/06/2025 10:27AM

The R&D team has taken action to resolve the issue and the service is recovering.

We are monitoring the health of the service.

INVESTIGATING about 22 hours ago - at 10/06/2025 09:28AM

We are aware of a problem where internal server errors may be received by users when navigating the Web Application for Datto RMM on the Merlot platform.

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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