Outage in Datto
Datto RMM - Zinfandel - Agents going offline
Resolved MajorIncident Report
Summary AI Generated
Datto RMM agents on the Zinfandel platform were going offline, preventing remote monitoring and management capabilities for affected systems. The incident lasted 10.5 hours while the Kaseya R&D team investigated and implemented a fix. The issue was resolved after monitoring confirmed the fix was successful.
We are aware of a problem where Datto RMM agents, within the Zinfandel platform going offline.
The Kaseya R&D Team is aware and currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/29/2026 08:16AM
This incident has been resolved.
MONITORING
4 days ago - at 04/28/2026 10:15PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 04/28/2026 09:47PM
We are aware of a problem where Datto RMM agents, within the Zinfandel platform going offline.
The Kaseya R&D Team is aware and currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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