Outage in Datto
Datto SaaS Protection - Service disruption for customers hosted on pod 'cae1-saas-p1'
Resolved MajorIncident Report
Summary AI Generated
Datto SaaS Protection customers hosted on pod 'cae1-saas-p1' experienced a service disruption that affected their backup services and success rates. The R&D team performed maintenance and implemented a fix to resolve the underlying issue with the pod. The incident lasted 16.9 hours and was resolved after backup success rates returned to normal levels.
We are aware of a problem where customers hosted on pod 'cae1-saas-p1' are experiencing a disruption to their SaaS Protection services.
Our R&D team is performing maintenance on pod 'cae1-saas-p1' to resolve an issue that was identified. The estimated down time is up to 8 hours.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/01/2026 03:24PM
This incident has been resolved.
MONITORING
1 day ago - at 05/01/2026 12:36PM
Backup success rates on the pod have returned to normal and remain stable. Our R&D team is continuing to monitor.
MONITORING
1 day ago - at 05/01/2026 06:32AM
Backup success rates have improved since a fix has been implemented. Our R&D continues to monitor the health of the pod until expected levels are reached.
MONITORING
1 day ago - at 05/01/2026 05:17AM
Our R&D team has implemented a fix to address the issue impacting the pod. We are actively monitoring the node for any other issues.
IDENTIFIED
2 days ago - at 04/30/2026 10:31PM
We are aware of a problem where customers hosted on pod 'cae1-saas-p1' are experiencing a disruption to their SaaS Protection services.
Our R&D team is performing maintenance on pod 'cae1-saas-p1' to resolve an issue that was identified. The estimated down time is up to 8 hours.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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