Outage in Datto
Datto SaaS Protection - Backup performance and access issues for customers hosted on node 'gbe2-bfyii-1225'
Resolved MinorIncident Report
Summary AI Generated
Customers hosted on Datto SaaS Protection node 'gbe2-bfyii-1225' experienced degraded backup performance for SharePoint/Teams services and received 504 errors when accessing their accounts. The Kaseya R&D team identified and implemented a fix to resolve the access issues, then continued monitoring the node. The incident was fully resolved after 20 hours.
We are aware of a problem where customers hosted on node 'gbe2-bfyii-1225' are experiencing degraded backup performance for SharePoint/Teams services as well as receiving 504 errors when attempting to access their SaaS Protection accounts.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/01/2026 12:33PM
This incident has been resolved.
MONITORING
2 days ago - at 04/30/2026 07:36PM
Our R&D team has implemented a fix to address the SaaS Protection account access issues and customers should no longer receive a 504 error when logging in. We are actively monitoring the node for any other issues.
IDENTIFIED
2 days ago - at 04/30/2026 04:38PM
We are aware of a problem where customers hosted on node 'gbe2-bfyii-1225' are experiencing degraded backup performance for SharePoint/Teams services as well as receiving 504 errors when attempting to access their SaaS Protection accounts.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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