Outage in Datto

Autotask PSA - Emails Not Being Processed

Resolved Minor
October 11, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are aware of an issue where emails in the UKLR & LR zones are not being processed into tickets / ticket notes. Our teams are currently investigating the issue.
Components affected
Datto UK Limited Release (United Kingdom) Datto Limited Release
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/11/2023 07:29PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/11/2023 06:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/11/2023 02:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 10/11/2023 01:16PM

We are aware of an issue where emails in the UKLR & LR zones are not being processed into tickets / ticket notes.

Our teams are currently investigating the issue.

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