Outage in Datto

Datto RMM - Concord - 50x errors presenting in UI, impacting login and Remote Takeover connections

Resolved Major
December 18, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of a problem where 50x errors are presenting in the UI, which is impacting login and Remote Takeover connections for Datto RMM's Concord platform. The Kaseya R&D Team are currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/18/2024 05:53PM

This incident has been resolved.

MONITORING 10 months ago - at 12/18/2024 04:30PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 12/18/2024 04:14PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 12/18/2024 04:11PM

We are aware of a problem where 50x errors are presenting in the UI, which is impacting login and Remote Takeover connections for Datto RMM's Concord platform.

The Kaseya R&D Team are currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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