Outage in Datto

Datto RMM - Zinfandel - "Error with database"

Resolved Major
April 04, 2025 - Started 14 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of a problem where users may receive a database error when attempting to Web Remote to a device on the Zinfandel Platform of Datto RMM. The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/04/2025 08:00PM

This incident has been resolved.

MONITORING 14 days ago - at 04/04/2025 07:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 14 days ago - at 04/04/2025 06:57PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 14 days ago - at 04/04/2025 06:19PM

We are aware of a problem where users may receive a database error when attempting to Web Remote to a device on the Zinfandel Platform of Datto RMM.

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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