Outage in Datto

Siris 4 Enterprise Devices Increased Fan Speed causing Louder Fan Noise

Minor
April 17, 2025 - Started 2 days ago
Official incident page

Need to monitor Datto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Datto, and never miss an outage again.
Start Free Trial

Outage Details

We are currently aware of the problem where Siris 4 Enterprise Devices Increased Fan Speed, causing Louder Fan Noise The R&D team has identified the problem and has developed a firmware package that resolves this issue Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm  If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 04/17/2025 01:07PM

We are currently aware of the problem where Siris 4 Enterprise Devices Increased Fan Speed, causing Louder Fan Noise

The R&D team has identified the problem and has developed a firmware package that resolves this issue

Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device

Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm 

If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.

Be the first to know when Datto and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3950 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook