Outage in Datto

Datto BCDR - Siris 5-6 and higher devices may report a temperature above the manufacturer's recommended threshold

Minor
April 17, 2025 - Started 26 days ago
Official incident page

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Outage Details

The issue has been identified and a permanent fix is currently being investigated As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Latest Updates ( sorted recent to last )
IDENTIFIED 26 days ago - at 04/17/2025 01:14PM

The issue has been identified and a permanent fix is currently being investigated

As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices

Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.

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