Outage in Datto

Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Failing to Check In

Minor
April 13, 2025 - Started 20 days ago
Official incident page

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Outage Details

We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in. The Kaseya Engineering and R&D teams are actively investigating the issue. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
IDENTIFIED 20 days ago - at 04/13/2025 09:14PM

We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in.

The Kaseya Engineering and R&D teams are actively investigating the issue.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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