Outage in Datto

Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable

Resolved Major

June 03, 2026 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection experienced a major outage that prevented partners from onboarding new tenants and caused the status page within the Partner Portal to return 500 errors. The incident lasted 3.2 hours, affecting critical partner onboarding functionality and portal access. The R&D team identified and deployed a fix to restore both the onboarding capability and status page access.

We are aware of a problem where Datto SaaS Protection partners are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error. The Kaseya R&D Team is actively working to address the problem. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 06/03/2026 02:32PM

This incident has been resolved.

MONITORING 4 days ago - at 06/03/2026 01:51PM

A fix to restore access to the SaaS Protection Status Page within the Partner Portal and Onboarding functionality has been implemented. Our R&D team is actively monitoring for any other issues.

IDENTIFIED 4 days ago - at 06/03/2026 12:42PM

Our R&D team has identified the issue and are actively working to deploy a fix.

INVESTIGATING 4 days ago - at 06/03/2026 11:25AM

We are aware of a problem where Datto SaaS Protection partners are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error.

The Kaseya R&D Team is actively working to address the problem.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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