Outage in Datto

Datto SaaS Protection - New customer onboarding is unavailable

Resolved Major

June 05, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection experienced a major incident where partners were unable to onboard new customers through the Partner Portal due to system errors. The issue affected the customer onboarding functionality for approximately 1.4 hours. The Kaseya R&D team identified, fixed, and deployed a solution that restored the onboarding service.

We are aware of a problem where Datto SaaS Protection Partners are currently unable to onboard new customers within the Partner Portal and are receiving an error. The Kaseya R&D Team has identified the issue and they are actively working on a fix. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 06/05/2026 03:58PM

This incident has been resolved.

MONITORING 1 day ago - at 06/05/2026 03:47PM

A fix for the issue has been deployed and the SaaS Protection onboarding service has been restored.

IDENTIFIED 1 day ago - at 06/05/2026 03:19PM

A fix for this issue has been tested and is being prepared for release.

IDENTIFIED 1 day ago - at 06/05/2026 02:38PM

We are aware of a problem where Datto SaaS Protection Partners are currently unable to onboard new customers within the Partner Portal and are receiving an error.

The Kaseya R&D Team has identified the issue and they are actively working on a fix.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Latest Datto outages

Autotask PSA - LR, UKLR, UK01, UK02, UK03, EU1, DE1 - Intermittent Error Messages - 3 days ago

Datto Endpoint Backup for PC - Degraded Offsite Performance for Cloud Siris 246891 - 4 days ago

Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable - 4 days ago

Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-126' - 9 days ago

Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView - 11 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook