Outage in dbt Cloud
Studio Errors with Snowflake OAuth Authentication
Minor
March 12, 2026 - Started 4 days ago
Incident Report
Summary AI Generated
dbt Cloud experienced an issue where Snowflake customers using dbt Fusion with OAuth authentication encountered "Configuration Error: Snowflake OAuth authentication does not support 'user'" errors when opening the dbt Studio IDE. The problem affected users' ability to access the Studio interface and prevented them from working with their dbt projects. A fix was deployed after 50 minutes and the issue was resolved with continued monitoring to ensure full effectiveness.
We’re investigating an issue affecting some Snowflake customers using dbt Fusion where users may encounter the error:
Error Configuration Error: Snowflake OAuth authentication does not support 'user'.
We are actively working on a resolution. We will provide updates approximately every 30 minutes or as soon as new information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 03/13/2026 10:19PM
We have deployed a fix for Snowflake OAuth connections on Fusion enabled dbt platform accounts. The dbt Cloud IdE has returned to its normal state and we are continuing to monitor.
IDENTIFIED
3 days ago - at 03/13/2026 08:02PM
A release for the fix to Fusion is currently underway. We will update once the release is completed.
IDENTIFIED
3 days ago - at 03/13/2026 05:48PM
The issue affecting some Snowflake customers using dbt Fusion where users are encountering OAuth issues has a fix identified and currently being validated for similar auth methods. The fix will be released pending successful validation.
IDENTIFIED
3 days ago - at 03/13/2026 05:05PM
We’re investigating an issue affecting some Snowflake customers using dbt Fusion where users may encounter the error(s):
• dbt1300: [Snowflake] 390309 (08004): The user you were trying to authenticate as differs from the user tied to the access token.dbt(1300)
• [Snowflake] 390309 (08004): The user you were trying to authenticate as differs from the user tied to the access token
A fix is being implemented, and we will provide an update shortly.
RESOLVED
4 days ago - at 03/13/2026 12:03AM
The issue has been resolved, and all affected systems are now functioning normally.
Please contact Support via email support@getdbt.com: http://support@getdbt.com/ if you continue to experience issues and are unsure of the root cause.
MONITORING
4 days ago - at 03/12/2026 11:32PM
A fix has been deployed for the issue affecting some Snowflake OAuth users encountering the error
Error Configuration Error: Snowflake OAuth authentication does not support 'user'. when opening dbt Studio IDE and we are seeing signs that the issue has been remediated.
We are continuing to monitor the platform to ensure the fix is fully effective.
INVESTIGATING
4 days ago - at 03/12/2026 11:14PM
We’re investigating an issue affecting some Snowflake customers using dbt Fusion where users may encounter the error:
Error Configuration Error: Snowflake OAuth authentication does not support 'user'.
We are actively working on a resolution. We will provide updates approximately every 30 minutes or as soon as new information becomes available.
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