Outage in Dead Man's Snitch

Paused Snitches are alerting

Resolved Minor
December 15, 2021 - Started almost 4 years ago
Official incident page

Incident Report

We're investigating an issue related to a backend migration that caused some previously paused Snitches to become unpaused and start alerting again. We're working to repause those Snitches.
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Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 12/16/2021 01:15AM

We're really sorry for the trouble and confusion this caused. The issue itself was related to migrating to a new alerting backend that's been in the works for quite a while. We had hoped for it to be seamless (and it almost was) but we failed to double check the state of Snitches that were waiting for their first check-in. We plan to take another pass at our verification process to make sure we haven't missed anything else.

MONITORING almost 4 years ago - at 12/16/2021 12:39AM

Pending Snitches should all be fixed and we're seeing alert metrics return to normal. We're waiting until the top of the hour after our basic hourly Snitches alert before we consider the incident closed.

IDENTIFIED almost 4 years ago - at 12/16/2021 12:20AM

We've identified that some Snitches that were pending (i.e. have never checked-in to Dead Man's Snitch) were alerting. We've reverted those Snitches which were pending and hadn't been paused to their original state. This should stop future emails for those Snitches.

INVESTIGATING almost 4 years ago - at 12/15/2021 11:53PM

We're investigating an issue related to a backend migration that caused some previously paused Snitches to become unpaused and start alerting again. We're working to repause those Snitches.

Latest Dead Man's Snitch outages

Delayer alerts and emails - 9 months ago
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Delayed Missing Alerts - over 1 year ago
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