Outage in Decagon
Voice Call Errors
Resolved MinorIncident Report
Summary AI Generated
Decagon experienced voice call disruptions lasting approximately 8.6 hours due to an issue with a third-party transcription provider, resulting in increased call restarts and call failures for a subset of customers. The root cause was identified, and the resolution involved migrating traffic away from the affected provider. Service was restored following the mitigation effort.
This issue has been resolved.
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