Outage in Delinea

Secret Server Cloud - SSL issues

Resolved Major
August 12, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

A subset of customers in the US, CA, and UK regions are experiencing SSL issues communicating with the website. Symptoms may include issues with login, launching, or Distributed Engine connectivity. The issues appear to be caused by our vendor Imperva Web Application Firewall - linked Imperva incident below. https://status.imperva.com/incidents/3gnd2xf69ptg https://status.imperva.com/incidents/lpsg2zpzqk1s
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/12/2024 08:53PM

At this time full functionality has been restored for all known impacted customers.

MONITORING 4 months ago - at 08/12/2024 08:11PM

A fix has been implemented by our vendor Imperva to their Web Application Firewall infrastructure. The service is returning to normal operation. We apologize for the inconvenience caused due to this. We will be closely monitoring the situation. If you continue to experience connectivity issues, please reach out to our Support team at https://support.delinea.com.

IDENTIFIED 4 months ago - at 08/12/2024 04:45PM

A subset of customers in the US, CA, and UK regions are experiencing SSL issues communicating with the website. Symptoms may include issues with login, launching, or Distributed Engine connectivity.

The issues appear to be caused by our vendor Imperva Web Application Firewall - linked Imperva incident below.

https://status.imperva.com/incidents/3gnd2xf69ptg
https://status.imperva.com/incidents/lpsg2zpzqk1s

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