Outage in Delinea

PRA session timeouts

Resolved Minor
October 14, 2024 - Started 4 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently investigating an issue where customers may experience session timeouts for PRA Session with the error message Warning message: Session Ended: The session has ended as session recording has unexpectedly terminated." Our team is working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/14/2024 06:01PM

We’re pleased to inform you that the incident affecting Privileged Remote Access (PRA) has been resolved. We apologize for the inconvenience this may have caused.

If you need further help on this issue or have questions, please reach out to our support team at https://support.delinea.com

MONITORING 4 months ago - at 10/14/2024 03:13PM

A fix has been implemented and we are monitoring the results. Thank you for your patience while we worked on restoring the services.

INVESTIGATING 4 months ago - at 10/14/2024 05:01AM

We are currently investigating an issue where customers may experience session timeouts for PRA Session with the error message

Warning message: Session Ended: The session has ended as session recording has unexpectedly terminated."

Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.

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