Outage in Delinea

SSC: SoutheastAsia - Unable to launch RDP/SSH due to proxy Issue

Resolved Minor
March 25, 2025 - Started 27 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Customers are unable to launch RDP and SSH when proxy settings are enabled. Disabling the proxy allows normal usage. We are investigating reports from customers experiencing connectivity failures when launching RDP and SSH. Affected users are seeing the following error: "Error: Unable to connect to the Delinea DE server port 33930..." Additionally, logs indicate a blocking issue: "Blocking publish failed because Blocking call timed out - (null)"
Components affected
Delinea Secret Server Cloud
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 03/25/2025 03:19AM

This incident has been resolved. We will conduct a root cause analysis (RCA) and provide an update within seven business days.

MONITORING 27 days ago - at 03/25/2025 02:50AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 27 days ago - at 03/25/2025 02:39AM

Customers are unable to launch RDP and SSH when proxy settings are enabled. Disabling the proxy allows normal usage. We are investigating reports from customers experiencing connectivity failures when launching RDP and SSH. Affected users are seeing the following error:

"Error: Unable to connect to the Delinea DE server port 33930..."

Additionally, logs indicate a blocking issue:

"Blocking publish failed because Blocking call timed out - (null)"

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