Outage in Delinea
Secret Server Cloud: Issues with RDP and Remote Password Changes
Resolved MajorIncident Report
Summary AI Generated
Delinea's Secret Server Cloud experienced a 3.5-hour major incident where some customers were unable to connect via RDP/proxy or perform remote password changes, with some users also encountering errors when creating folders. The engineering team identified the root cause, applied mitigation measures, and monitored the environment for stability. The incident was fully resolved approximately 3.5 hours after it began.
We have identified an issue preventing some customers from connecting via RDP or changing passwords remotely. We are actively working to resolve the issue and will provide another update soon.
Components affected
Delinea Secret Server CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/27/2026 09:30PM
The issues affecting our Secret Server Cloud customers has been resolved. We apologize for any inconvenience this may have caused.
MONITORING
8 days ago - at 07/27/2026 08:10PM
We have applied mitigation measures to restore service availability and are actively monitoring the environment to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your patience.
IDENTIFIED
8 days ago - at 07/27/2026 07:34PM
We have identified the issue preventing some customers from connecting via proxy or changing passwords remotely. During this incident, some customers also experienced errors when creating folders. Our engineering team has isolated the root cause and is actively implementing a fix to restore normal service. We will provide another update as progress continues.
INVESTIGATING
8 days ago - at 07/27/2026 06:05PM
We have identified an issue preventing some customers from connecting via RDP or changing passwords remotely. We are actively working to resolve the issue and will provide another update soon.
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