A misconfiguration change prevented some Secret Server Cloud tenants from connecting to their database, causing sign-in failures and error pages when navigating the application. The incident lasted approximately 9 hours before engineers applied a corrective configuration change. Services were confirmed fully restored and returned to normal operation.
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This issue has been resolved, and services are operating normally. We will continue to monitor to ensure stability.
A fix has been implemented and we are monitoring the results.
We have identified the root cause of the issue. A configuration change prevented affected tenants from connecting to the database, causing the application to fail to load and display error pages. Our engineering team has applied a corrective change and is validating the fix. We will provide another update soon.
We are investigating reports that some Secret Server Cloud users are unable to sign in and are being redirected to an error page. We are actively working to resolve the issue and will provide another update soon.
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