Delinea Outage History

The Delinea Platform in the US region experienced login and access issues for 1.8 hours due to a connectivity problem with an upstream network provider affecting the New York point of presence. Users encountered unresponsive login attempts and unavailable resources after signing in. The issue was resolved by rerouting traffic through an alternate point of presence to restore service.

Delinea's Secret Server Cloud experienced a 4.2-hour outage where Distributed Engines could not connect to the service across US, UK, and Canada regions, preventing customers from accessing secrets, launching remote sessions through Connection Manager, and performing proxied secret operations. The issue was caused by a compatibility mismatch between Distributed Engines and a backend service. The engineering team deployed fixes to all affected regions, with connectivity automatically re-establishing once the deployment completed.

Delinea's Secret Server Cloud in the EU region experienced degraded performance for 10.9 hours, causing users to be unable to launch secrets and encounter intermittent API errors. The issue was resolved at 13:37 UTC on May 11, 2026, after the team identified that the root cause was an outage affecting a cloud infrastructure service used by Secret Server Cloud. Normal service was restored and the team is working with their cloud provider to obtain full root cause details and identify preventative measures.

Delinea's Privileged Access Service / Cloud Suite Pod34 experienced degraded performance for 31.9 hours, causing users to encounter slow page loads, increased latency, and timeouts. The team implemented a mitigation after investigating the issue and continued monitoring before fully resolving the incident. All systems returned to normal operation after the fix was deployed.

Delinea's Privileged Access Service / Cloud Suite Pod34 experienced degraded performance for 32 minutes, causing users to encounter slow page loads, increased latency, and timeouts. The incident was resolved when the load causing the performance issues subsided.

Delinea's Cloud Suite 26.1 release introduced a bug where custom authorization profiles containing wildcard or regex characters returned HTTP 401 errors, while built-in authorization profiles remained unaffected. The Privileged Access Service / Cloud Suite was impacted for 15.4 hours. The team implemented a fix and restored normal operations, with a workaround available during the incident period.

Delinea's Secret Server Cloud in the US region experienced intermittent HTTP 500 errors when customers accessed the Secret Server UI, caused by a cloud provider incident affecting an availability zone in the US East region. Instead of failing over to a secondary region as initially planned, the team resolved the issue by moving affected resources to a different availability zone within the primary region. The incident lasted 27 hours and was fully resolved after monitoring confirmed no further application errors.

Delinea experienced a 14.7-hour SSO authentication issue where some users encountered Federation Error 102 during login, specifically affecting customers who had their "Map federated user to existing directory user" setting configured as Disabled rather than the default Optional setting. The team provided a temporary workaround by instructing customers to change the setting from Disabled to Optional, then deployed a permanent hotfix that allowed customers to revert to their preferred configuration.

A small subset of Delinea customers experienced authentication difficulties connecting to Privileged Access Service/Cloud Suite after a wildcard certificate rotation on March 7th. The issue affected systems that did not automatically update to the new Sectigo root and intermediate certificates. The incident was resolved after 24.1 hours by providing manual certificate downloads and creating documentation for affected customers.