Outage in Dentally
Dentally Vision failing to load
Resolved MinorIncident Report
We are investigating issues with Dentally Vision failing to load. This is affecting all regions and customers.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 12/15/2025 12:39PM
This incident has been resolved.
MONITORING
3 months ago - at 12/15/2025 10:52AM
We have updated the Dentally Vision servers. This update has fixed the issue and Dentally Vision is now working as expected. We have not rolled back to a previous Dentally Vision image software, all users continue to use the current version. We will continue to monitor the results of this fix.
INVESTIGATING
3 months ago - at 12/15/2025 10:00AM
We continue to investigate issues with Dentally Vision failing to load. As part of this investigation we are rolling back to an earlier version of the Dentally vision image software. This will take up to 60 minutes to complete.
This is affecting only UK practices.
INVESTIGATING
3 months ago - at 12/15/2025 09:08AM
We are investigating issues with Dentally Vision failing to load. This is affecting all regions and customers.
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