Outage in Dentally
Issue with processing payments and claims through integrated terminals
Resolved MinorIncident Report
We’ve identified an issue causing timeouts and slowness when processing payments and claims through integrated terminals such as Worldpay, Dojo, and HICAPS.
Payment terminals can be used as normal, however the integration with Dentally may be affected.
Our team is investigating and working with Microsoft Azure to restore normal performance as quickly as possible. We apologise for the disruption and appreciate your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/09/2025 12:05PM
This incident has been resolved.
IDENTIFIED
7 months ago - at 10/09/2025 09:12AM
We’ve identified an issue causing timeouts and slowness when processing payments and claims through integrated terminals such as Worldpay, Dojo, and HICAPS.
Payment terminals can be used as normal, however the integration with Dentally may be affected.
Our team is investigating and working with Microsoft Azure to restore normal performance as quickly as possible. We apologise for the disruption and appreciate your patience.
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