Outage in Dentally
Australian customer's HICAPS payments time out at some practices.
Resolved MinorIncident Report
We have identified the problem and are working on a solution. Practices can put payments through manually.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/06/2025 01:14PM
This incident has been resolved.
MONITORING
7 months ago - at 10/06/2025 04:56AM
We've deployed a fix for this HICAPs payment time out issue and will monitor.
IDENTIFIED
7 months ago - at 10/06/2025 02:41AM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 months ago - at 10/06/2025 02:23AM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 months ago - at 10/06/2025 02:22AM
We have identified the problem and are working on a solution. Practices can put payments through manually.
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