Outage in Dentally
Issue with default payment plan for new NHS treatment items
Resolved MinorIncident Report
We have identified an issue with the default payment plan set for new treatment plan items. For NHS treatments, private payment plans may be selected as the default. We are investigating the issue; in the meantime, please check payment plans are accurate before submitting claims.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/15/2025 04:27PM
Resolved - The default payment plan for new treatment plan items is now set correctly.
Please verify that payment plans for previously affected NHS treatment plan items are correct before submitting claims.
MONITORING
9 months ago - at 08/15/2025 04:22PM
A fix has been implemented, and we are monitoring the results. The default payment plan for new treatment plan items is now set correctly, and selected payment plans are applying as expected.
Please verify that payment plans for previously affected NHS treatment plan items are correct before submitting claims.
IDENTIFIED
9 months ago - at 08/15/2025 03:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 08/15/2025 03:43PM
We have identified an issue with the default payment plan set for new treatment plan items. For NHS treatments, private payment plans may be selected as the default. We are investigating the issue; in the meantime, please check payment plans are accurate before submitting claims.
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