Major
May 21, 2026
May 2026: We're investigating availability issues of our shopper facing APIs
Detected
May 21, 2026 2:52 AM EDT
·
Resolved
May 21, 2026 3:32 AM EDT
·
Duration
40 minutes
Depict experienced a major incident affecting their shopper-facing APIs, impacting the Ingestion and Portal components for 40 minutes. The service began recovering for some customers within 24 minutes, and a fix was implemented and monitored shortly after. The incident was fully resolved with normal service restored.