Deputy Outage History

Deputy's analytics feature experienced issues preventing reports from loading for users in the USA and Australia regions. The incident lasted 5.7 hours before engineers identified the root cause and implemented a fix. The service was restored and confirmed stable after a monitoring period.

Deputy customers experienced an inability to connect to Xero, with some users also unable to reauthorize existing connections. The issue was identified as intermittent connection problems between Deputy and Xero's systems. The incident was resolved after 5 hours through a fix implemented on Xero's side in collaboration with their team.

Deputy's AU service experienced a major incident where users were unable to approve or publish schedules and timesheets for 4.4 hours. The issue was identified and a fix was implemented, with the service being monitored before full resolution was confirmed.

Deputy experienced slow loading and stuck screens when users attempted to publish shifts, lasting 3 hours. Users reported being unable to publish shifts due to infinite loading states. The issue was resolved after implementing a fix and monitoring the results.

Deputy experienced a major incident where shifts failed to publish, affecting the AU region. The issue was resolved after 8 minutes of investigation.

Deputy experienced degraded performance affecting some customers for approximately 2.2 hours. The service team investigated the performance issues and implemented a resolution. The service was restored to stable operation with ongoing monitoring in place.