Outage in Descript

Project edits are not saved properly and being lost

Resolved Major
May 11, 2023 - Started over 2 years ago - Lasted 5 days
Official incident page

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Outage Details

We have multiple reports of project edits not being saved and synced properly and subsequently being lost. We are currently investigating the issue and have bug fixes in progress.
Components affected
Descript Desktop & Web apps
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/16/2023 05:26PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/14/2023 01:56AM

We have additionally disabled a third-party integration that was affecting the sync performance of the app. We now believe the system to be back to full functionality, and we will continue to be monitoring the situation

MONITORING over 2 years ago - at 05/13/2023 12:29AM

We have released several fixes to the app that will resolve data loss issues, as well as adding more reliability to the automatic backup system.

We are continuing to monitor systems and customer communication to ensure we have resolved all issues.

INVESTIGATING over 2 years ago - at 05/11/2023 08:30PM

We have multiple reports of project edits not being saved and synced properly and subsequently being lost. We are currently investigating the issue and have bug fixes in progress.

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