Outage in Descript
Help Center temporarily down
Resolved Minor
August 18, 2026 - Started 7 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Descript's Help Center was unavailable for some users for approximately 2.7 hours on August 18, 2026, due to a support infrastructure update. The outage prevented affected users from accessing help resources during this period. Full functionality was restored, with Descript advising users to clear site data and restart their browser if issues persisted.
We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 08/18/2026 07:25PM
Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again.
INVESTIGATING
7 days ago - at 08/18/2026 06:45PM
We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.
Latest Descript outages
Audition + AAF Timeline export unavailable - 11 days ago
Rooms Outage - 20 days ago
Issue with uploads to media library - 29 days ago
Video Regenerate failing for some users - about 1 month ago
Video files appear frozen or low FPS after import - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
