Outage in Deskpro
Outbound email with O365 delays
Resolved MinorIncident Report
We are aware of an issue affecting some customers using custom Office365 accounts to send outbound email and our team is investigating.
Components affected
Deskpro Outgoing Email
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 10/02/2024 10:24AM
This incident has been resolved.
MONITORING
about 1 year ago - at 10/01/2024 06:00PM
A workaround for affected customers has been deployed. Backlogged emails are being processed now and is expected to complete within 15-20 minutes.
IDENTIFIED
about 1 year ago - at 10/01/2024 05:44PM
We have identified the issue. A workaround is being deployed for those customers affected.
INVESTIGATING
about 1 year ago - at 10/01/2024 04:21PM
We are aware of an issue affecting some customers using custom Office365 accounts to send outbound email and our team is investigating.
Latest Deskpro outages
Degraded Outbound Voice Call Functionality - 16 days ago
Degraded Service for Voice and WhatsApp Users - 3 months ago
Outbound Email Delays - 7 months ago
Cloud - Service Interruption - 9 months ago
Cloud - Service Interruption - 9 months ago
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