Outage in Deskpro
Degraded Service for Voice and WhatsApp Users
Resolved MinorIncident Report
Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/27/2025 11:01PM
This incident has been resolved.
MONITORING
9 months ago - at 07/27/2025 09:08PM
Service from the third-party provider is being restored. Error rates are dropping as systems come back online. The situation is currently stable, and we’re actively monitoring for any changes.
IDENTIFIED
9 months ago - at 07/27/2025 05:54PM
Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.
Latest Deskpro outages
Delayed email processing - 5 days ago
Degraded performance with search functionality - about 1 month ago
Service disruption - 3 months ago
Gateway timeout - 4 months ago
Degraded Service - 5 months ago
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