Outage in Deskpro

Degraded Service for Voice and WhatsApp Users

Resolved Minor
July 27, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.
Components affected
Deskpro Agent Interface Deskpro Billing Interface
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/27/2025 11:01PM

This incident has been resolved.

MONITORING 3 months ago - at 07/27/2025 09:08PM

Service from the third-party provider is being restored. Error rates are dropping as systems come back online. The situation is currently stable, and we’re actively monitoring for any changes.

IDENTIFIED 3 months ago - at 07/27/2025 05:54PM

Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.

Latest Deskpro outages

Degraded Outbound Voice Call Functionality - 16 days ago
Outbound Email Delays - 7 months ago
Cloud - Service Interruption - 9 months ago
Cloud - Service Interruption - 9 months ago
Cloud Inbound Email Delays - 9 months ago

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